Effective Date: September 2, 2026
Cubs Tree Solutions Ltd. ("Cubs Tree Solutions," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request a quote, contact us, or use our tree removal and property services.
Cubs Tree Solutions is a locally operated tree service company based in Saskatoon, Saskatchewan, providing residential and commercial tree services throughout Saskatoon, Prince Albert, surrounding communities, and Southern Saskatchewan. Services include tree removal, hazardous tree removal, large tree removal, fallen tree removal, land clearing, wood chipping, log cutting and firewood, tree trimming, and tree pruning.
1. Information We Collect
Depending on how you interact with Cubs Tree Solutions, we may collect the following information:
• Contact Information• Name• Email address• Telephone number• Mailing or property address• Company or organization name• Other contact information you voluntarily provide• Project and Property Information
When you request a quote or arrange tree services, we may collect information such as:
• Property or project address• Type of property• Type of tree service requested• Information about trees, vegetation, or property conditions• Information about hazards or access considerations• Preferred service dates or scheduling information• Photographs or videos of your property or trees that you provide• Other information necessary to assess a project, prepare an estimate, or provide services• Communication Information
We may retain information contained in communications with you, including emails, telephone inquiries, website forms, quote requests, text messages, and other correspondence.
Payment Information
When you purchase services, we may collect information necessary to process payments and maintain transaction records. Payment information may be processed through third-party payment providers.
Cubs Tree Solutions offers payment options including Interac, Visa, and Mastercard.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
• IP address• Browser type and version• Device type• Operating system• Pages visited• Date and time of visits• Referring website• General website usage information
This information may be collected through cookies, analytics tools, and similar technologies.
2. How We Use Personal Information
Cubs Tree Solutions may use personal information for purposes including:
• Responding to inquiries and quote requests• Assessing tree service and property projects• Preparing estimates and proposals• Scheduling and coordinating services• Providing tree removal, trimming, pruning, land clearing, chipping, and related services• Communicating with customers about projects and appointments• Processing payments and transactions• Maintaining customer and project records• Providing customer service• Improving our website and services• Understanding website traffic and usage• Managing and operating our business• Sending information about our services, promotions, or updates where permitted• Providing emergency service communications where applicable• Preventing fraud, misuse, or unauthorized activity• Complying with applicable legal, regulatory, and contractual requirements
We will not use personal information for purposes unrelated to those described above without obtaining additional consent where required by law.
3. Consent
By providing personal information to Cubs Tree Solutions, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, where consent is required by applicable law.
You may withdraw consent to certain uses of your personal information at any time, subject to legal, contractual, or other reasonable restrictions.
Withdrawal of consent does not affect the lawfulness of any collection, use, or disclosure that occurred before consent was withdrawn.
4. Disclosure of Personal Information
Cubs Tree Solutions does not sell or rent personal information.
We may disclose personal information when reasonably necessary to provide services or operate our business, including to:
• Employees and authorized contractors• Equipment, material, or service suppliers• Property owners, managers, contractors, or other project partners where authorized or necessary to complete a project• Payment processors and financial service providers• Website hosting and technology providers• Email, communication, scheduling, or customer-management service providers• Professional advisors such as accountants, lawyers, insurers, or consultants• Government authorities, regulatory bodies, or law enforcement where required or permitted by law• Other parties where you have provided consent
Third-party service providers may process information on our behalf and may have their own privacy policies and security practices.
5. Quote and Contact Forms
Our website provides visitors with the ability to contact Cubs Tree Solutions or request a quote.
Information submitted through these forms may include your name, telephone number, email address, and information about your property or requested tree services. We use this information to respond to your inquiry, assess your project, prepare an estimate, and communicate with you.
Please avoid submitting sensitive personal information through general website forms unless it is specifically required for your request.
6. Emergency Service Requests
Cubs Tree Solutions offers 24-hour emergency tree services for situations such as fallen trees, hazardous limbs, and other urgent tree-related concerns.
Information provided during an emergency service request may be used to identify the property, assess the nature of the situation, communicate with the customer, coordinate service, and maintain appropriate business records.
7. Property Photos and Project Images
Cubs Tree Solutions may take photographs or videos of trees, properties, work areas, equipment, or completed projects for purposes including:
• Project documentation• Estimating and assessment• Quality control• Customer records• Training and operational purposes• Marketing and promotional activities
Where an image could reasonably identify a customer, private residence, or other individual, we will take reasonable steps to obtain appropriate permission before using the image publicly for promotional purposes where required.
8. Cookies and Analytics
Our website may use cookies and similar technologies to:
• Improve website functionality• Remember preferences• Understand how visitors use our website• Measure website traffic and performance• Improve our online services• Support marketing activities where applicable
Third-party analytics or advertising services may also collect information about your interaction with our website.
You may be able to disable or restrict cookies through your browser settings. Doing so may affect certain website features.
9. Marketing Communications
Where permitted by law and where appropriate consent has been obtained, Cubs Tree Solutions may use your contact information to send promotional information, company updates, service information, special offers, or other communications.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send communications necessary to manage an existing quote, appointment, project, transaction, or service relationship.
10. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, payment providers, or other online services.
Cubs Tree Solutions is not responsible for the privacy practices, security, or content of third-party websites or platforms. We encourage you to review the applicable privacy policies before providing personal information to those organizations.
If you interact with Cubs Tree Solutions through social media, your interactions may be subject to the privacy policy and terms of the applicable platform.
Information that you publicly post or share through social media may be visible to others and should not be considered private.
11. Data Security
Cubs Tree Solutions takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
These measures may include limiting access to personal information, using password protections and secure systems, maintaining appropriate staff practices, and securely disposing of information when it is no longer required.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide requested services• Complete and manage projects• Maintain customer and transaction records• Respond to inquiries• Resolve disputes• Protect our legitimate business interests• Meet applicable legal, tax, accounting, insurance, or regulatory requirements
When personal information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it.
13. Access and Correction
You may request access to personal information that Cubs Tree Solutions holds about you and may request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and reasonable exceptions.
To make an access or correction request, please contact us using the information below. We may need to verify your identity before responding to a request.
14. Privacy Concerns and Complaints
If you have questions or concerns about the collection, use, disclosure, or protection of your personal information, we encourage you to contact Cubs Tree Solutions directly so that we can investigate and address your concern.
If your concern cannot be resolved to your satisfaction, you may have the right to contact the applicable privacy oversight authority in Saskatchewan.
15. Children's Privacy
Our website and services are not directed toward children, and we do not knowingly collect personal information from children through our website without appropriate authorization.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.
16. Changes to This Privacy Policy
Cubs Tree Solutions may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, or applicable privacy requirements.
Any updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact us:
Cubs Tree Solutions Ltd.Saskatoon, SaskatchewanCanada
Phone: 306-250-2319Website: cubstreesolutions.ca
Cubs Tree Solutions is committed to respecting your privacy and protecting the personal information entrusted to us.